Digital download, licence and refund policy

Seller and support contact

Digital workbooks are sold by Tools by Layna. Purchase and file support is available at info@layna.com.au.

Payment and delivery

Payments are processed securely by Stripe. Tools by Layna does not receive or store complete card details. After successful Stripe payment, the buyer is redirected to a secure download page. Download links are temporary and expire after 24 hours.

Customers should keep their Stripe receipt and contact info@layna.com.au if the download page does not load or a link expires before the file is saved.

File format and compatibility

Products are supplied as Microsoft Excel files in .xlsx format. Current desktop or web versions of Microsoft Excel are recommended. Files may open in other spreadsheet applications, but formulas, charts or formatting can display differently. A compatibility difference outside Excel is not necessarily a defect in the supplied file.

Licence

A purchase grants a non-exclusive, non-transferable licence for the purchaser’s personal use or internal use within one household or business, as stated inside the workbook. The file may be edited and printed for that permitted use.

Files must not be resold, redistributed, shared publicly, sublicensed, uploaded to a template marketplace, used to create a competing commercial template, or supplied to unrelated people or businesses.

Change-of-mind requests

Because a digital workbook can be copied once delivered, change-of-mind refunds are generally not offered after the file has been supplied. A request made before delivery will be considered where fulfilment can still be stopped.

Faults, incorrect files and consumer guarantees

This policy does not exclude, restrict or modify rights that cannot lawfully be excluded under the Australian Consumer Law. Consumer guarantees apply automatically, and businesses must not represent that refunds are never available.

Contact info@layna.com.au if a file is corrupted, materially different from its description, the wrong file was supplied, or a substantial advertised function does not work. Include the purchase email, product name and a description or screenshot of the problem. Depending on the circumstances, the appropriate remedy may include a corrected file, replacement or refund.

For general information about consumer guarantees, see the Australian Competition and Consumer Commission.

Planning estimates and professional advice

Workbook calculations depend on user-entered assumptions and are supplied for general planning purposes. They do not constitute financial, tax, accounting, legal, lending, payroll, employment or investment advice. Results are not guarantees of future outcomes.

Policy updates

This policy may be updated to improve delivery processes or clarify customer rights. The policy applying to a purchase is the version displayed at the time of purchase, subject to rights under applicable law.

Last updated: 21 July 2026.